Terms of service

Effective date: September 23, 2026
Last updated: September 23, 2026

1. Agreement

These Terms of Service ("Terms") are a legal agreement between you (either an individual or the company you represent, "you," "Customer") and My Passion Media Inc., a British Columbia corporation operating CanShip ("CanShip," "we," "us," "our").

By creating a CanShip account, starting a trial, clicking "I agree," accepting an Order Form, or using any part of the service, you agree to these Terms. If you don't agree, don't use the service.

If you're accepting on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. The Service

CanShip is a cloud-based warehouse management system. We provide the software, hosting, integrations with third-party carriers and sales channels, and related support. You provide the warehouse, the staff, the inventory, and the operational decisions.

2.1 What we do

• Host and operate the CanShip application at canship.co and app.canship.co.
• Provide the integrations listed on the then-current integrations page at canship.co/pages/integrations.
• Maintain availability per Section 10.
• Provide support at the level included in your plan.
• Store your data in Canada (AWS ca-central-1).

2.2 What you do

• Provide accurate account and billing information.
• Secure your account credentials.
• Operate your warehouse safely and lawfully.
• Comply with carrier terms, sales channel terms, and applicable laws.
• Pay on time.

3. Account and Access

3.1 Account creation

You create your CanShip account by signing up online or through an Order Form. You are responsible for all activity on your account.

3.2 Users and seats

Your plan includes a defined number of users, warehouses, and (for 3PL plans) client seats. You may add more within your plan's limits. Upgrading adds more capacity.

3.3 Credentials

You must keep passwords and API tokens secure. Notify us immediately at security@canship.co if you suspect unauthorized access.

4. Fees and Payment

4.1 Plans and prices

Plans and prices are listed at canship.co/pages/pricing. All amounts are in Canadian dollars (CAD). A subscription bought online requires a Canadian billing address. Enterprise plans are sold by written Order Form, and the Order Form applies where it differs from this Section 4.

4.2 Free trial

Every plan starts with a 14-day free trial, on monthly and annual billing. You need a valid payment method to start the trial. The trial covers the plan fee, and shipments during the trial are not charged.

If you do not cancel before the trial ends, your subscription starts and the plan fee is charged to your payment method when the trial ends. If there is no valid payment method on file when the trial ends, the subscription is cancelled.

4.3 Billing and renewal

Monthly subscriptions are billed monthly in advance. Annual subscriptions are billed for the full year in advance, at the annual price shown on the pricing page. Your subscription renews automatically at the end of each monthly or annual period, at the price for your plan at that time (subject to Section 4.9), until you cancel it under Section 11.2.

Your billing date is the date of your first plan charge. Each monthly cycle runs from your billing date to the same date the following month. In a month without that date, the cycle ends on the last day of the month.

4.4 Shipment allowance and overage

Each plan includes a number of shipments per monthly cycle, shown on the pricing page. The allowance resets on each billing date, and unused shipments do not carry over. An annual subscription has the same monthly allowance as the monthly plan.

A shipment is counted when a shipping label or a return label is created in CanShip. Marking an order as shipped in CanShip also counts as a shipment. A voided label is subtracted from the count for the cycle in which it is voided. Orders shipped entirely outside CanShip are not counted.

Shipments over the allowance are charged as overage, at the per-shipment rate for your plan shown on the pricing page. Overage for each monthly cycle is charged at the end of that cycle, on monthly and annual subscriptions. There is no limit on the number of shipments and no cap on overage charges. We do not block or slow your labels when you go over your allowance. We may suggest a plan change when your usage would make another plan cheaper.

4.5 Taxes

Prices do not include GST, HST, PST or QST. Applicable taxes are calculated automatically from your billing address and added to your invoice.

4.6 Payment method

Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for plan fees, overage and taxes when they fall due. You can update your payment method on the billing page in CanShip.

4.7 Failed payments

If a payment fails, your account stays active and we show a notice in CanShip. Our payment processor retries the charge on the schedule set in its settings. If the charge still fails after the final retry, your subscription is cancelled and your account is suspended under Section 11.4. Amounts that remain unpaid are still owed.

4.8 Plan changes

You can change plans yourself on the billing page in CanShip. Proration, if any, follows the settings of our payment processor's billing page. The plan recorded by our payment processor is the plan you are on.

4.9 Price changes

We may change pricing on renewal. We will give at least 30 days' notice before any price change affecting your account. Price changes do not apply retroactively within a paid term.

4.10 Refunds

Fees are not refundable, and we do not prorate or refund any part of a monthly or annual period when you cancel. The exceptions, including billing errors, are set out in our Return and Refund Policy. Nothing in these Terms removes a right to a refund that applicable law gives you and that cannot be waived.

4.11 Subscriptions through the Shopify App Store

If you subscribe to CanShip through the Shopify App Store, Shopify bills you for the plan and any usage charges, on Shopify's billing cycle and under Shopify's terms. Sections 4.2 to 4.8 and Section 11.2 do not apply to that subscription. The plan, price, billing and cancellation terms shown to you in Shopify apply instead.

5. Your Data

5.1 Ownership

You own your data. "Your Data" means inventory records, orders, customer information, shipment history, invoice data, and any other content you (or your customers, or your integrated services) upload to, or generate through, CanShip.

5.2 Our limited licence

You grant us a licence to host, process, transmit, display, and back up Your Data solely to provide the service to you.

5.3 Privacy

Our handling of personal information is governed by our Privacy Policy.

5.4 Export and data after your subscription ends

While your account is active, you can export Your Data at any time using in-product tools or the API (on plans with API access). After your subscription ends, we keep Your Data until you ask us to delete it by emailing privacy@canship.co. Until then, you can ask for an export by emailing support@canship.co. Personal information in order records is handled under the retention schedules in our Privacy Policy. We may keep records that the law requires us to keep.

5.5 Aggregated and anonymized data

We may create aggregated, de-identified data from usage across all customers and use it to improve the product. This data cannot be used to identify you or any individual and will not reveal customer-specific order or inventory data.

6. Integrations and Third-Party Services

CanShip integrates with third-party services (Shopify, Amazon, Canada Post, UPS Canada, FedEx Canada, FleetOptics, Purolator, UniUni, Wizmo, Canpar, Extensiv, QuickBooks, others). These services are governed by their own terms. We are not responsible for the availability, accuracy, or behaviour of third-party services. If a third-party service changes, degrades, or shuts down, we will adapt where reasonable but do not guarantee continuity of any specific integration.

You are responsible for maintaining your own accounts with those services and for complying with their terms.

6.1 Shopify integration

If you install CanShip via the Shopify App Store, the following additional terms apply:

• Your use of the CanShip Shopify app is also governed by Shopify's API License and Terms of Use, the Shopify Partner Program Agreement, and Shopify's Acceptable Use Policy. To the extent any conflict exists between these Terms and Shopify's terms with respect to the Shopify integration, Shopify's terms control for the Shopify-side relationship.
• You authorize CanShip to access the Shopify data covered by the OAuth scopes we request at install. Revoking access by uninstalling the app from your Shopify Admin immediately terminates our authorization.
• After you uninstall the app, CanShip processes Shopify's mandatory privacy webhooks as described in our Privacy Policy.
• You acknowledge that some Shopify data is treated as Protected Customer Data under Shopify's Protected Customer Data requirements, and you agree to use CanShip in a manner consistent with those requirements.

7. Acceptable Use

You will not, and will not permit anyone else to:

• Use CanShip to violate any law or the rights of any third party.
• Ship prohibited, restricted, or hazardous goods in violation of carrier or legal rules.
• Reverse engineer, decompile, or otherwise attempt to access our source code, except where such restriction is prohibited by law.
• Interfere with, overload, or disrupt the service or its infrastructure.
• Use the service to build a competing product.
• Resell, sublicense, or white-label the service (except where expressly permitted by an Enterprise Order Form).
• Submit content that is malicious, infringing, defamatory, or unlawful.

8. 3PL Customers and Client Sub-Users

If you operate a 3PL and use the 3PL Client Portal to give your clients access:

• You are responsible for what your clients do through their sub-user access.
• You are the controller of your clients' data as between you and CanShip. Your own agreement with your clients governs your relationship with them.
• We will not communicate directly with your clients about contractual matters unless you ask us to.

9. Warranties and Disclaimers

9.1 Our warranty

We warrant that the service will perform substantially as described in our documentation during any active, paid subscription. If it doesn't, your exclusive remedy is for us to fix it or, if we can't fix it within a reasonable time, terminate the affected portion of the service and refund any prepaid fees for the unperformed period.

9.2 Disclaimer

Except as expressly stated, the service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

10. Service Levels

10.1 Target uptime

We target 99.9% monthly uptime for the production application, excluding scheduled maintenance (which we announce in advance) and events outside our control.

10.2 Enterprise SLA

Enterprise customers may have a written SLA with service credits. Standard plans do not carry service credits.

10.3 Scheduled maintenance

We schedule maintenance windows during off-peak hours (typically overnight Pacific Time on weekdays or weekends). We aim for advance notice of at least 24 hours for maintenance that affects availability.

11. Term and Termination

11.1 Term

These Terms start when you first accept them and continue until the account is terminated.

11.2 Cancelling your subscription

You can cancel at any time on the billing page in CanShip, or by emailing billing@canship.co. Cancellation takes effect at the end of the current paid period: the end of the month for a monthly subscription, and the end of the year for an annual subscription. You keep full access until then. Overage for shipments up to that date is still charged. If you cancel during the free trial, you are not charged.

11.3 Termination by us

We may suspend or terminate the service if you materially breach these Terms and, for a breach that can be cured, fail to cure within 15 days of notice. Non-payment is handled under Section 4.7. We may also suspend immediately to protect the service or our other customers in emergencies.

11.4 Suspension and the effect of cancellation

When your subscription is cancelled, or your account is suspended:

• Your right to use the service ends, and access to the CanShip app is blocked.
• Accrued but unpaid fees, including overage, remain due.
• Your sales channel connections are not switched off automatically. Order data from a connected channel may continue to reach your account until you disconnect CanShip in that channel.
• Your Data is kept and handled as described in Section 5.4.

11.5 Signing up again

You can sign up again after a cancellation. A new signup creates a new account, and Your Data from an earlier account is not moved into it automatically. To ask about restoring an earlier account, contact billing@canship.co.

11.6 Survival

Sections that by their nature should survive termination (payment obligations, limits on liability, your warranties, dispute resolution) survive.

12. Limitation of Liability

12.1 Exclusion of indirect damages

To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if told of the possibility.

12.2 Liability cap

To the maximum extent permitted by law, each party's total aggregate liability for any claim arising out of or related to these Terms is capped at the fees Customer paid or owes to CanShip in the 12 months immediately preceding the event giving rise to the claim.

12.3 Exceptions

The cap in Section 12.2 does not apply to: (a) a party's obligation to pay fees owed; (b) a party's indemnification obligations; (c) a party's breach of confidentiality; (d) gross negligence, willful misconduct, or fraud.

13. Indemnification

13.1 By CanShip

We will defend you against any third-party claim that the service, as provided by us and used as permitted by these Terms, infringes that party's intellectual property rights in Canada, and pay damages finally awarded (or agreed in a written settlement we approve). If we think the service may infringe, we may modify the service, obtain a licence for continued use, or terminate the affected portion and refund prepaid fees for the unperformed period. This is our only obligation for IP claims.

13.2 By Customer

You will defend us against any third-party claim arising from: (a) Your Data; (b) your use of the service in violation of these Terms; (c) your breach of carrier terms, sales channel terms, or applicable law; and pay damages finally awarded (or agreed in a written settlement we approve).

13.3 Process

The indemnified party must notify the indemnifying party promptly, give control of the defence to the indemnifying party, and cooperate reasonably.

14. Confidentiality

Each party may receive confidential information of the other. Each party will use the same care it uses to protect its own confidential information (and at least reasonable care) to protect the other's, and will use it only to exercise rights or perform obligations under these Terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

15. Governing Law and Disputes

15.1 Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.

15.2 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of British Columbia for any dispute arising from or related to these Terms, subject to Section 15.3.

15.3 Informal resolution

Before filing suit, the parties will try in good faith to resolve any dispute by discussion between designated representatives within 30 days of written notice of the dispute.

16. Changes to the Terms

We may change these Terms from time to time. For material changes, we will notify customers at least 30 days before the change takes effect by email and/or through the product. If you keep using the service after the effective date, you have accepted the new Terms. If you don't agree, you can cancel before the effective date and we will refund any prepaid fees for the unperformed period.

17. General

17.1 Entire agreement

These Terms, together with any Order Form, the Privacy Policy and the Return and Refund Policy, are the entire agreement between the parties on this subject. They supersede prior agreements on the same subject.

17.2 Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all of your assets. We may assign these Terms to an affiliate or to a successor in a merger, acquisition, or sale of the CanShip business.

17.3 No waiver

Failure to enforce any provision is not a waiver.

17.4 Severability

If a provision is held unenforceable, the rest stays in effect and the provision is replaced by an enforceable one that achieves the same economic effect.

17.5 Notices

Legal notices to CanShip go to legal@canship.co with a copy by courier to 102-3A Burbidge St., Coquitlam, BC, Canada, V3K 7B2. Notices to Customer go to the billing email on file.

17.6 Force majeure

Neither party is liable for failure to perform due to causes beyond its reasonable control, including natural disaster, labour dispute, government action, internet or utility failure, or pandemic.

17.7 Language

These Terms are drafted in English. A French translation may be provided for convenience. If there is a conflict, the English version governs, except where applicable Quebec consumer law requires otherwise.

18. Contact

My Passion Media Inc.
legal@canship.co
102-3A Burbidge St., Coquitlam, BC, Canada, V3K 7B2